Privacy Policy

Effective September 24, 2026. Applies to cnginsulation.com and to the personal information CNG Insulation & Drywall handles in the course of its business.

Who we are

CNG Insulation Inc., operating as CNG Insulation & Drywall (“CNG”, “we”, “us”), is an insulation, back framing, drywall and finishing contractor based at 242 Applewood Crescent, Unit 1, Concord, Ontario, L4K 4E5, serving builders, developers and homeowners across Toronto and the Greater Toronto Area. We are responsible for the personal information under our control and we handle it in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

We collect only what we need to respond to you and to do the work. Depending on how you deal with us, that can include:

Quote requests. Your name, phone number, email address, the city your project is in, the services you are interested in, anything you write in the message field, and any drawings or files you upload. Drawings often contain the project address and the owner’s or architect’s name.
Phone and email enquiries. The contact details you give us and the content of the conversation.
Projects. Site addresses, contact details for owners, site supervisors and other trades, contract and billing information, and photographs of the work in progress and completed.
Job applications. Whatever you send us or submit through Indeed: name, contact details, work history, certifications and references. See Job applicants.
Website use. Standard server information such as your IP address, browser type and the pages you visit, and the information our analytics and advertising tools collect through cookies and similar technology, such as which pages you view and whether you contact us after clicking an ad. See Cookies & third-party services.

We do not knowingly collect personal information from anyone under 18, and our website is not directed at children.

How we use it

We use personal information to:

respond to your enquiry and prepare a quote;
schedule, perform, inspect and invoice the work, and coordinate with the other trades and the building inspector on your project;
keep records the law and our insurers require, including WSIB and warranty records;
evaluate job applications and, where an offer is made, set up employment;
send you information about our services where you have asked for it or where CASL otherwise permits, always with a way to unsubscribe;
show completed work in our project gallery and marketing, using photographs of the work and, with permission, the project’s street name and municipality but never a full address or an owner’s name;
run, secure and improve our website;
measure how our website and advertising perform, and show our ads to people who have visited our site.

We rely on your consent, which you give by providing the information for a stated purpose, and we ask again before using it for anything materially different. You can withdraw consent at any time, subject to legal and contractual limits, by contacting us.

We do not sell, rent or trade personal information. We share it only:

with the people involved in your project, such as the builder, site supervisor, architect, energy advisor or municipal inspector, to the extent needed to do the work;
with service providers who work on our behalf, such as our email and web hosting providers, HubSpot for managing enquiries and customer records, accounting and estimating software, and payment processors, who may only use it to provide their service to us;
with the analytics and advertising services named under Cookies & third-party services, which receive information about your visit through cookies and similar technology;
with rebate or incentive program administrators, at your request, when you apply for a program that needs our invoice or installation records;
when the law requires it, for example a court order, a WSIB or Ministry of Labour request, or to protect our legal rights;
if our business is sold or merged, in which case the buyer takes on the same obligations.

Some service providers store information outside Canada, most often in the United States. While it is there it is subject to the laws of that country. We use providers with recognized security practices and contractual privacy commitments.

Cookies & third-party services

Our website uses cookies and similar technology from the analytics and advertising services below. They help us understand how the site is used and measure whether our advertising works. Some of them may also be used to show our ads to people who have visited our site.

Google Tag Manager loads and manages the tools below. It does not collect personal information on its own.
Google Ads measures visits and enquiries that come from our Google ads and can be used to show our ads to past visitors. You can manage ad personalization at adssettings.google.com.
Meta Pixel measures visits that come from our Facebook and Instagram ads and can be used to show our ads to past visitors on Meta platforms. You can manage this in your Facebook or Instagram ad preferences.
HubSpot records which pages you visit and connects them to your enquiry if you contact us, so we can follow up on your quote. HubSpot also stores the contact details you send us.

We also use a small number of third-party services that may receive your IP address when a page loads:

Google Fonts supplies the typefaces on every page.
Google Maps displays the map on our Contact page.
Indeed hosts our job postings. When you click Apply on our Careers page you leave our site and Indeed’s privacy policy applies.
Social media links in the footer take you to Instagram, Facebook, YouTube and TikTok, each governed by its own policy.

You can block or delete cookies in your browser settings, and the site will still work. Blocking them stops these tools from recognizing your browser on later visits.

How long we keep it

We keep personal information only as long as we need it for the purpose it was collected for and for the period the law requires. As a rule: quote requests that do not become projects are deleted within three years; project, contract and financial records are kept for seven years after the project closes to meet tax, warranty and insurance obligations; job applications are kept for 12 months unless you are hired. Uploaded drawings are deleted when the related quote or project record is deleted.

How we protect it

We limit access to personal information to the people who need it to do their jobs, use password-protected and access-controlled systems, keep paper records in a locked office and dispose of records securely. No system is perfectly secure; if we learn of a breach that creates a real risk of significant harm to you, we will notify you and the Privacy Commissioner as the law requires.

Your rights

You have the right to know what personal information we hold about you, to see it, to ask us to correct it, and to withdraw your consent to our using it. Write to us using the details below. We will respond within 30 days, and we may need to confirm your identity first. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

Job applicants

Applications submitted through Indeed are collected by Indeed under its own privacy policy and shared with us for the posting you applied to. Applications sent to us directly by email are handled under this policy. We use application information only to assess you for the role, to check references and certifications you provide, and to contact you. If you are hired, the information becomes part of your employment record. If you are not, we keep it for up to 12 months in case a similar role opens, unless you ask us to delete it sooner.

Changes to this policy

We may update this policy as our services or the law change. The effective date at the top tells you when it was last revised. Material changes will be flagged on this page. Continuing to use our website or services after a change means you accept the revised policy.

Contact

Questions, access requests and complaints go to our privacy contact:

CNG Insulation Inc.
242 Applewood Crescent, Unit 1
Concord, ON L4K 4E5
info@cnginsulation.com · 1 (888) 264-0080